Reports to: Director of Clinical Operations
Location: Mt. Laurel, NJ (Hybrid)
Status: Full-time
Position Summary
The Pharmacy Technician supports pharmacists and care teams in delivering high-quality medication management services to participants, caregivers and their providers and through a centralized telephonic care center. This position combines technical accuracy, compassionate communication, and operational efficiency to ensure timely, compliant, and patient-centered pharmacy services. The technician plays a critical role in assuring client satisfaction by facilitating medication requests, coordinating with prescribers and caregivers, and maintaining accurate documentation across multiple platforms.
Key Responsibilities:
Medication Coordination & Processing
- Receive, process, and enter medication requests from providers via fax and electronic systems.
- Coordinate medication delivery through the appropriate channel — either the ChorusRx central pharmacy or assigning to a pharmacist for fulfillment through an approved community pharmacy network — based on patient location, formulary, and service agreements.
- Ensure clear communication with ChorusRx central pharmacy to confirm medication availability, turnaround time, and delivery logistics.
- Coordinate refills and prior authorizations under the supervision of a licensed pharmacist.
- Ensure accuracy and completeness of patient profiles, medication lists, and prescriber information.
Care Center & Communication Support
- Respond to inbound calls and messages from patients, providers, nurses, caregivers, and partner pharmacies regarding order status, medication delivery, or clarification requests.
- Triage clinical questions to pharmacists while resolving non-clinical inquiries efficiently and professionally.
- Document all communications and transactions accurately in the electronic health record (EHR) and/or pharmacy management system.
- Maintain service level standards for call response times, documentation, and follow-up.
Clinical & Operational Support
- Perform comprehensive and accurate medication reconciliations to send complete medication profiles for pharmacist review using clinical software tools.
- Collaborate with pharmacists to ensure medications align with patients’ goals of care and program requirements.
Technology & Automation
- Utilize care center software and pharmacy technology platforms for workflow management and data integrity.
Compliance & Quality Assurance
- Adhere to all federal and state pharmacy regulations, HIPAA privacy rules, and CMS program requirements.
- Support continuous improvement efforts related to medication accuracy, turnaround time, and communication quality.
Additional duties as assigned by the company in its sole discretion
Qualifications:
Education & Licensure:
- High school diploma or equivalent required; associate degree or higher preferred.
- Active Certified Pharmacy Technician (CPhT) credential through PTCB required
- Active and unrestricted New Jersey state pharmacy technician registration/licensure.
Experience:
- Minimum 2 years of pharmacy technician experience in retail, mail order, long-term care, or managed care pharmacy.
- Experience in call center environment strongly preferred.
- Understanding of the medication reconciliation process and experience completing medication reconciliations.
- Familiarity with EHRs, telephony, and pharmacy management systems.
Skills & Competencies:
- Strong attention to detail, data accuracy, and task prioritization.
- Excellent verbal and written communication and customer service skills—empathetic and professional.
- Ability to work collaboratively in a high-volume, technology-driven environment.
- Working knowledge of medication names, uses, and common formulary drugs.
- Commitment to compassionate care and respect for patients and families.
- Thrives in a collaborative group environment and actively contributes to shared goals.
- Builds positive working relationships and supports a culture of teamwork, trust, and mutual respect.
- Passion for patient care and safety.
- Basic user skills in Microsoft Office products (including Word, Excel, and PowerPoint).
Work Environment:
- Centralized care center setting.
- Rotating shifts with potential for rotating on-call shifts as needed.
- Frequent phone and computer use, with integration of pharmacy software and automation systems.
What We Offer:
- Purpose-driven culture and opportunity to make a meaningful impact on chronic care and end-of-life care.
- Collaborative and mission-driven work environment.
- ChorusRx is committed to the well-being of our team members and offers a variety of benefits to support our employees. Full-time employees are eligible for our benefits package. Benefits include, but are not limited to health, vision, and dental insurances, equity, PTO, and paid holidays.