Shipping Technician – Fulfillment Pharmacy
Position Summary
The Shipping Technician is responsible for the safe, accurate, and timely packaging and shipment of medications to the correct destinations served by ChorusRx, including PACE centers, hospice facilities, and patient care settings. This role ensures each order is correctly matched to its destination, properly packaged—including temperature-sensitive (cold-chain) and controlled-substance shipments—and dispatched through the appropriate carrier or courier. Working across multiple software programs and under the direction of the VP, Pharmacy Operations, the Shipping Technician ensures precision, regulatory compliance, and dependable delivery aligned with the clinical goals of comfort, continuity, and patient-centered care.
Reports to: VP, Pharmacy Operations
Location: Mt.Laurel, NJ
Status: Full-time, 40+ hours per week
Key Responsibilities
Packaging & Shipping
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- Accurately pack medications and pharmacy orders, verifying product, quantity, and the correct patient or facility destination prior to shipment.
- Select appropriate packaging, insulation, and cold-chain materials for temperature-sensitive (refrigerated or frozen) medications to maintain product integrity in transit.
- Generate and apply shipping labels, packing slips, and manifests; confirm the correct address and delivery method for each destination.
- Stage, sort, and route completed orders by carrier, courier, delivery route, or priority (e.g., STAT or same-day).
Software & Systems Operations
- Work across multiple software programs—including the pharmacy management system, carrier and shipping platforms (e.g., FedEx, UPS), manifest and routing systems, and temperature-monitoring tools—to process, track, and document shipments.
- Accurately verify and reconcile order and tracking information across systems.
- Generate tracking numbers, confirm delivery status, and research and resolve shipping exceptions or discrepancies.
- Troubleshoot minor software, label, or printer issues and escalate system errors to appropriate technical support.
Collaboration & Communication
- Communicate proactively about shipment status, carrier delays, or destination issues.
- Coordinate with dispensing, fulfillment, and pharmacist staff to prioritize time-sensitive orders.
- Adaptable and willing to move across multiple stations as needed or assigned.
- Participate in team huddles, workflow reviews, and continuous improvement initiatives.
Regulatory Compliance & Quality Assurance
- Adhere to all state Board of Pharmacy laws, DEA regulations, HIPAA requirements, USP and cold-chain transport standards, and company SOPs.
- Ensure medications are packaged and shipped in compliance with storage, labeling, and transport requirements.
- Maintain cleanliness, organization, and safety standards within the shipping and staging areas.
- Document all activities accurately and in real time within designated systems.
Qualifications
Education
- High school diploma or equivalent required.
Experience
- 1–2 years of experience in pharmacy, shipping/logistics, or warehouse fulfillment preferred.
- Experience with carrier/shipping software and cold-chain handling preferred.
Skills & Competencies
- Strong attention to detail and organizational skills.
- Comfortable working across multiple technology-driven software programs and workflows.
- Ability to multi-task, prioritize, and perform effectively in a high-volume, fast-paced environment.
- Team-oriented, reliable, and committed to quality patient care.
Working Environment
- Requires standing for long periods and performing repetitive tasks such as lifting, bending, packing, and operating equipment; may require lifting up to 50 lbs.
- Regular use of computers, barcode scanners, label printers, and shipping equipment.
- Standard pharmacy hours with possible evening or weekend rotations based on operational needs.
What We Offer
- Purpose-driven culture and the opportunity to make a meaningful impact on chronic care and end-of-life care.
- Collaborative and mission-driven work environment.
- Real ownership of the features you build, and a modern, AI-first engineering practice.
- ChorusRx is committed to the well-being of our team members and offers a variety of benefits to support our employees. Full-time employees are eligible for our benefits package. Benefits include, but are not limited to health, vision, and dental insurances, PTO, and paid holidays.
About CHORUSRX
ChorusRx (formerly GalenusCare) is the service brand of Chorus Healthcare, Inc. focused on delivering advanced medication management, precision analytics, and collaborative care solutions to post-acute and long-term care settings along with precision pharmacy services. We combine clinical excellence with data-driven insights to improve patient outcomes, streamline operations, and support providers with tailored pharmacy services.
Disclaimer
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work being performed by employees assigned to this classification.
ChorusRx is proud to be an equal opportunity employer. ChorusRx will not discriminate against any employee or applicant on the basis of age, color, disability, gender political opinion, religion or belief, nationality, ethnic or social origin, sexual orientation, veteran status, physical appearance, or any classification protected by federal state, or local law. We are committed to creating a diverse and inclusive environment that supports, inspires, and respects all individuals.